Second Line Engineer

London or Sittingbourne, UK
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The PC is dead. You’ve told the client, but they don’t want to replace it. Sound familiar? Not to us.

Our clients like the best of the best, and they’ll pay for the right equipment to keep their staff online. No more squeezing life out of defunct tech for you.

You’ll be working with hedge funds, providing daily on-site support to users and VIPs. You’ll be joining an award-winning IT service provider, and given IT is what we do, we have 30 engineers on our team, so there is no shortage of people for you to learn from and rely on for assistance. We also have an internal trainer that you can request content from, as well as a lab environment for you to practice with.

In this role you will be responsible for:

  • All escalated desktop support issues
  • Troubleshooting the network and infrastructure of our client base

You will be troubleshooting and configuring:

  • Switches
  • Routers
  • Firewalls
  • SANs
  • LANs
  • Exchange
  • Windows OS
  • VMware & vShpere servers
  • VOIP phones

Your success will be measured with KPIs centered around ticket closures, call answer times, and accurate logging in our ticket system – ConnectWise. We don’t limit your access to systems, so you’ll never again have to pass over a ticket you know you are capable of handling.

To qualify you will need to have worked onsite providing deskside support, as well as having experience with Exchange 07 – 13 and/or Office 365 and Windows Servers 08 – 16, and switches, firewalls, and other networking equipment.

Progression is a big deal for us. We keep a constant conversation with staff going about their career goals, and what we need to see for them to get there. If you want to focus on a specialism, train, or even manage staff, as a growing business, we can support you in getting there. It is also worth noting that we are 2018 and 2019 Swale Employer of the Year. Click here to read more about the careers we’ve supported.

The benefits package consists of:

  • Private medical insurance
  • 4X salary death in service insurance
  • 4X salary critical illness insurance
  • A 4% matched pension
  • A private counselor
  • Individual yearly training budget
  • 33 days annual leave including 8 bank holidays
  • Ride2work scheme
  • A fully stocked drinks fridge and office snacks
  • Team social events

Please apply now. Everybody will receive a response.

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