Working at Tribeca, you’ll be supporting small businesses in the Financial Services sector, such as hedge funds and family offices. They understand IT is an investment, and value your input.

You’ll be in a small HK team, with support from our UK and New York Teams.

You’ll be responsible for:

• Desktop and laptop fixes
• Supporting users remotely and over the phone
• Troubleshooting Office 365
• Managing active directory and group policy
• Liaising with third party support teams, such as Sage and Bloomberg

You will be troubleshooting and configuring:

• Switches
• Routers
• Firewalls
• SANs
• LANs
• Exchange and 365
• Windows OS
• VMware & vShpere servers
• VOIP phones

Your success will be defined by KPIs focused on:

• Quality notes
• First time fixes
• Good feedback from users

You’ll have regular one to ones with your manager, where you can discuss objectives, and your personal professional progression within the company.

The benefits:

• A training budget to go towards the professional development of your choice.
• Mobile phone.
• Laptop.
• 32 days annual leave including bank holidays and medical insurance.

To qualify for this position, you will need strong experience :

• Supporting Microsoft Windows, 365 and active directory.
• The ability to be able to fluently speak Cantonese and English.

If you feel you have the necessary experience or this role, then please do apply now, we would love to see your CV.