Private Equity | Asset Managers | Hedge Funds |Family Offices
For over twelve years, Tribeca has excelled at servicing the Alternative Investment sector with world-class IT support. Our knowledgeable teams of expert engineers are based in London, New York, Hong Kong and Dublin, meaning we offer true 24/7 support to our clients.
We understand the unique demands placed on firms within the Financial Services sector and we have designed our service to meet these demands. Industry knowledge is key, which is the reason we are a member of the Alternative Investment Management Association (AIMA).
Very good feedback from the users at Kew on your support desk, they are impressed with the turnaround time on requests. With our previous provider wading through their 3 layers of support was like treacle, with Tribeca it feels like we have more immediate access to the right people.
Within the Alternative Investment sector, we also understand the specific needs of different businesses and design IT solutions and services to meet those needs.
However, what we have found over the last 13 years is that all businesses have a desire for a proactive IT partner who can provide practical advice as well as delivering exceptional support. That’s exactly what we endeavour to do for our clients.
All the engineers have also been extremely proactive and very informative in terms of letting me know and keeping me informed of snagging issues on the new floor, which has enabled me to coordinate with our suppliers better to get problems fixed. So please can you pass on our thanks to the boys for all their hard work this week and extra hours. I work closely with them all on a day to day basis and very much enjoy having them as part of our team and thought it was important for you to know.
We work successfully with firms of all sizes, some with no Internal IT resource, others where we compliment their in-house IT teams. We report to and liaise with Office Managers, IT Managers as well as C-Level Executives and understand the different reporting requirements each group have.
We work hard to be the IT department your business needs.
I’d recommend Tribeca to anyone, they’re responsive, knowledgeable, timely and the attitude of customer always comes first, it’s not rocket science to apply these in business, but it’s amazing how so few businesses actually do. Tribeca is, I’m glad to say, one of them.