Since 2006 we have been working with firms within the Alternative Investment sector, providing high-quality IT solutions to their businesses. For many of our clients, they don’t have an internal IT resource, we work as their IT department, providing everything from strategic advice to desktop support.
We understand that when done badly, IT can inhibit your business growth, but when done well – it can be an enabler for growth within your business.
We look after your IT systems so that you can focus on what you do best.
I have worked with Tribeca for over 7 years now, from my first migration to my second migration, everything was efficient, smooth and as always, the Tribeca team was always super-helpful, approachable, well knowledgeable and equipped to support both the larger firm but also the smaller firm. We have round the clock support and when we need help it is always there. I enjoy working first-hand with all the engineers and would happily recommend Tribeca to any business who is thinking of adopting both onsite and remote support.
When the service desk doesn’t answer the phone or respond to you quickly when you need their help, it can be both stressful and expensive.
In the financial services industry, just a few minutes can cost a fortune. Having trained engineers, accessible 24/7, with rapid response times is a must.
Having to explain your software or processes to your support team shows their lack of industry expertise.
A specialist support team will save you that time and hassle!
When issues occur, nothing adds stress more than feeling the support team are not 100% interested and ready to help.
Having a known-by-name contact and a caring relationship should be a given.
It’s great when problems are handled well, and solutions put in place; but could the issue have been avoided?
Prevention is better than cure; having a support team pro-actively testing systems and giving advice in advance can prevent many issues from taking place at all.
The support personnel you get should feel like an extension of your own team.
If it feels like your current supplier isn’t as invested in you as they could be, it might be time to change!