Security

  • Multi-layered approach to Cyber Security
  • Technology solutions deployed at perimeter, network and endpoints
  • Ongoing vulnerability scanning
  • Education – end-user training of Cyber Security threats and ongoing phishing simulation training

Responsiveness

  • Critical alert process with auto-escalation to senior management of Tribeca for your most critical systems
  • Engineers answer calls in 6 seconds
  • 2-hour site attendance guarantee for all critical IT issues

White Glove Service

  • Understand the financial services industry
  • Regular service review meetings to ensure we are exceeding your expectations
  • Proactive site visits to ask members of our clients’ teams if they have any IT issues

Expertise

  • Industry specialists – understanding the regulatory environment and the impacts on technology
  • Internal and external training officers to ensure all staff are trained to a high standard
  • Serving the Financial services sector since 2006

Partnership

  • Goal is to act as an internal IT department for our clients
  • Monthly reports – IT Dashboard for clients
  • Bespoke service tailored to clients needs

Proactiveness

  • Information on new regulations and best practices
  • Monitoring systems designed to alert Tribeca to a potential problems
  • Proactive onsite visits – not just to fix something that’s broken

Security

  • Multi-layered approach to Cyber Security
  • Technology solutions deployed at perimeter, network and endpoints
  • Ongoing vulnerability scanning
  • Education – end-user training of Cyber Security threats and ongoing phishing simulation training

Proactiveness

  • Information on new regulations and best practices
  • Monitoring systems designed to alert Tribeca to a potential problems
  • Proactive onsite visits – not just to fix something that’s broken

Partnership

  • Goal is to act as an internal IT department for our clients
  • Monthly reports – IT Dashboard for clients
  • Bespoke service tailored to clients needs

Responsiveness

  • Critical alert process with auto-escalation to senior management of Tribeca for your most critical systems
  • Engineers answer calls in 6 seconds
  • 2-hour site attendance guarantee for all critical IT issues

White Glove Service

  • Understand the financial services industry
  • Regular service review meetings to ensure we are exceeding your expectations
  • Proactive site visits to ask members of our clients’ teams if they have any IT issues

Expertise

  • Industry specialists – understanding the regulatory environment and the impacts on technology
  • Internal and external training officers to ensure all staff are trained to a high standard
  • Serving the Financial services sector since 2006

Why choose us?

Since 2006 we have been working with firms within the Alternative Investment sector, providing high-quality IT solutions to their businesses. For many of our clients, they don’t have an internal IT resource, we work as their IT department, providing everything from strategic advice to desktop support.

 

 

We understand that when done badly, IT can inhibit your business growth, but when done well – it can be an enabler for growth within your business.

 

 

We look after your IT systems so that you can focus on what you do best.

Here are 6 signs you should switch to us...

1. You are feeling insecure...

It could be you have had a recent security breach, or perhaps simply don’t feel fully confident in your cyber security.

 

If you aren’t sure you are fully protected, it’s time for a check-up.

2. When you ask for help, there are delays...

When the service desk doesn’t answer the phone or respond to you quickly when you need their help, it can be both stressful and expensive.

 

In the financial services industry, just a few minutes can cost a fortune. Having trained engineers, accessible 24/7, with rapid response times is a must.

3. You have to educate them…

Having to explain your software or processes to your support team shows their lack of industry expertise.

 

A specialist support team will save you that time and hassle!

4. They treat you as a problem, and not a priority…

When issues occur, nothing adds stress more than feeling the support team are not 100% interested and ready to help.

 

Having a known-by-name contact and a caring relationship should be a given.

5. The support is mainly reactive…

It’s great when problems are handled well, and solutions put in place; but could the issue have been avoided?

 

Prevention is better than cure; having a support team pro-actively testing systems and giving advice in advance can prevent many issues from taking place at all.

6. Your IT support is outsourced, and it feels that way…

The support personnel you get should feel like an extension of your own team.

 

If it feels like your current supplier isn’t as invested in you as they could be, it might be time to change!

London:

+44 (0)203 475 8733

New York:

+1 347 690 1190

Hong Kong:

+852 5808 4824

Dublin:

+353 1901 4077