The 7 Technology Services Your IT Partner Should Be Across.

In the digital economy, technology and digital transformation are essential for businesses that wish to remain competitive. The problem is knowing where to start.

With so many options at hand, it’s hard to choose the right hardware, software, cloud and other services that work for your business. 

And, if you’re an alternative investment company, you have additional pressures around compliance and customer data.

This is why hedge funds, private equity firms, asset management firms, and other businesses in the sector turn to Tribeca for help with their IT support needs.  

Working with an IT partner with two decades of experience supporting alternative investment firms saves you a world of hassle, in many cases delivering tangible results to your bottom line.  

The following are seven essential technology services you should expect from a trusted IT support partner or MSP. 

1. Cyber Security Consulting.

Cyber-crimes cost an estimated £190bn to the UK economy every year1.  As an alternative investment company, you regularly deal with large amounts of capital and market-sensitive data and are therefore a prime target for criminals.  

Ninety percent of successful cyber-attacks result from end-user error, so we tailor our cyber security consulting around your needs, educating your staff on the steps to take to mitigate the risks to your company.  

We also take the time to understand your business, so we can best structure our services to protect your sensitive information. These include: 

• Cyber Security Assessments 
• Vulnerability Scanning and Management 
• Dark Web Monitoring  
• Mobile Device Management 
• Multi-Factor Authentication 
• Data Leak Prevention 
• Conditional Access  

2. Disaster Recovery Planning. 

Disasters causing an interruption to service or data loss can happen at any time. These could result from a network outage, a software bug, human error, criminal activity, or a natural disaster.  

At Tribeca, we work with your firm to formulate a documented Disaster Recovery Plan for your business-critical systems, which includes a Recovery Point Objective (RPO) and a Recovery Time Objective (RTO).

3. Cloud Computing. 

Cloud services are ubiquitous. Whether you use them for your personal photos, videos, or business apps, with the increasing use of smartphones and the internet, cloud technology is here to stay. Choosing the right cloud services provider is one of the most critical decisions for your financial services firm.  

There are several options available, including public, private, and hybrid clouds. With multiple options for each, the benefits and drawbacks depend on how you choose to do business. 

Hedge funds, private equity firms, asset management firms, family offices, and similar firms can and do rely on a team of seasoned cloud computing specialists at Tribeca who have experience and qualifications in a wide variety of cloud computing platforms, including Amazon Web Services (AWS), Google Cloud, Azure, Egnyte, and Office 365. 

If you are considering a move to the cloud, we recommend you speak to us directly to arrange a consultation.

We’ll discuss with you your existing environment and provide a cost/benefit analysis of potential cloud platforms for your firm. Once on-board we will be able to complete a full audit and start the process of Digital Transformation.

4. Office Moves. 

It is tempting to think of an office move as simply packing up your hardware and starting up again at your new location. However, if you want to ensure you operate the same way at your new office — right down to your phone being in the same place on your desk — speak to us about a documented Project Plan that encompasses all of your IT environment and ensures a smooth transition without loss of productivity. 

5. Project Management. 

No matter the industry, the end goal of project management is the same – to reach defined goals and objectives by making sure every component and process works together smoothly and efficiently. 

At Tribeca, we’ve handled projects of all sizes, from physical projects like rolling out new workstations and office moves for global investment firms involving hundreds of users to migrating business critical systems to the cloud. As your IT partner, we work around your schedule to minimise disruption and document our processes to ensure a smooth delivery. This includes: 

• A project brief, outlining the objectives 
• A project plan, outlining schedules, milestones, and deadlines 
• A project update report, summarising progress, resource hours, and spend  
• PRINCE2 methodology 

6. Digital Transformation. 

Digital transformation is essential for alternative investment companies that want to elevate their services and improve the way their business is run. However, many business leaders are unsure how digital transformation relates to them and where to even start. 

Remote working is one of the major benefits of digital transformation. The ability to work securely from anywhere can significantly boost your employees’ productivity. Digital transformation also removes dependencies on location-based hardware, making your business much more agile and efficient. 

For financial services firms undergoing digital transformation, Tribeca offers guidance and solutions on improving security, efficiency, and agility, including advice on Cloud Computing, Endpoint Protection, Multi-Factor Authentication, Encryption and so much more.

7. Vulnerability Management. 

The aim of vulnerability management is to minimise exposure to risk by mitigating as many vulnerabilities as possible. This is particularly challenging for financial services firms that deal with huge amounts of sensitive information and are a prime target for cyber criminals looking for a quick win. 

Tribeca has developed a proprietary methodology that provides alternative investment firms with an additional layer of risk mitigation and management.  

Using off-the-shelf software, we’ve built a reporting and data layer that transforms highly detailed cyber security information into easy-to-read reports that classify vulnerabilities into critical, high, medium, and low risk categories. This allows our IT support specialists to build automated workflows, and deal with the most pressing issues quickly. 

You can have total transparency and peace of mind in a proactive approach that identifies and tackles vulnerabilities swiftly. 

Your IT Partner for Digital Transformation. 

Digital transformation can enhance business operations, customer experience, end user experience and competitiveness for your alternative investment company. 

It forms the backbone of a range of essential IT support services, including cyber security, cloud computing, project management, vulnerability management, and collateral services, such as office moves and disaster recovery. 

If you are ready to work with an established MSP that cares about partnership and provides value for money IT support, get in touch for a no-obligation chat.