Personal data means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect different kinds of personal data about you such as the types listed in the table below.
|Identity Data||Includes company, first name, last name, username or similar identifier, position, title, date of birth and gender.|
|Contact Data||Includes billing address, delivery address, email address and telephone numbers.|
|Financial Data||includes bank account, fund details and payment information.|
|Technical Data||Includes internet protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.|
|Profile Data||Includes usernames and passwords, personal life data (in the form of security questions and answers), feedback and survey responses.|
|Usage Data||Includes information about how you use our website, products and services.|
|Marketing and Communications Data||Includes your preferences in receiving marketing from us and our third parties and your communication preferences.|
We may also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data will not directly or indirectly reveal your identity and so it is not ‘personal data’.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data) or any information about criminal convictions and offences.Our website is not intended for children and we do not knowingly collect data relating to children.
We may collect data from and about you in the following circumstances:
This includes personal data you provide when you:
Where you request services requiring operations on your IT infrastructure we may have access to personal data held by your organisation on your IT infrastructure;
We may receive personal data about you from various third parties and public sources as set out below:
If you fail to provide personal data which we need to collect by law, or under the terms of a contract we have with you, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising, as detailed below.
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing). You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and you have not opted out of receiving that marketing.
We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time at firstname.lastname@example.org.
Where you opt-out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product or service purchase or other transactions.
We may share your personal data with the parties set out below for the purposes set out in section 3 of this Privacy Notice.
These companies may provide IT services, system administration services or may deliver the services as a subcontractor to Tribeca and may act as joint controllers or processors. The Tribeca Group means any one or more of the companies within the group of companies of which Tribeca is a part, such as Tribeca’s subsidiaries or parent companies. The Tribeca Group are currently based in the UK, Ireland, United States, and Hong Kong.
We do not share your personal information or disclose it to others for their own use, other than the Tribeca Group or as set out in this Privacy Notice or with your consent. External third parties which we may share personal data with include:
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We may share your personal data within the Tribeca Group. Where we do, this will involve transferring your data within the EEA and outside of the EEA to the US and Hong Kong, and to the UK once it leaves the European Union after 31 December 2020. The external third parties referred to in (5) above may also be based outside of the EEA so their processing of your personal data may involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
When considering the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements. In some circumstances you can ask us to delete your data: see ‘Your legal rights’ below for further information.
In some jurisdictions under certain circumstances, you have rights under data protection laws in relation to your personal data. We have listed the rights applicable in the EEA below. These rights are subject to certain limitations under the applicable laws meaning that we may not always be able to comply with your request, however, we will comply with applicable law in relation to your rights. If you would like to exercise these rights contact us at email@example.com:
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Tribeca is the controller and responsible for this website. Tribeca is registered with the Information Commissioners Office (ICO) in the UK under registration number ZA041707. We will let you know which entity will be the controller for your data when you purchase a product or service with us.
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.