What we do

An IT Partner for the Alternative Investment Sector

Designed for you, with quality in mind

We provide outstanding IT support services to businesses within the Alternative Investment sector. We understand the unique requirements of Financial Services firms and have designed our service to meet those needs. Whether you are an Asset Manager, Hedge Fund, Private Equity fund or Family office – we can help you.


Customer service is at the heart of everything we do, which is why all of our team are full time employed, we do not use any contractors. That, alongside our internal training systems, means we are able to ensure the same quality of service is provided to our clients consistently.


With offices in London, New York, Hong Kong and Dublin, we are a truly global provider with the ability to provide true 24/7 support.

Your IT partner

Our goal is to be so much more than an exceptional service desk. We want to be your IT Partner and provide proactive advice and assistance to help you grow your business.

 

Whether it be via detailed weekly/monthly bespoke reports, regular meetings with your team or via our Virtual CTO service, we want to build a long-lasting partnership that provides value to all parties.

Operations team

Our Service Desk team are available 24/7 to provide a rapid response to your problems. We KPI our engineers to answer the phone within 6 seconds, ensuring when there is a problem affecting your business, you don’t have to wait long for a response.

 

Our monitoring systems are at the core of our service, ensuring our clients IT systems remain online and available. Trained engineers respond to any alerts throughout the day or night to minimise the impact on our clients’ businesses.

Tribeca's service includes:

Cyber security

Your Security is our top priority. The threats to businesses within the Alternative Investment space is growing by the day, the Financial Services industry as a whole is one of the most targeted for cyber-attacks. The consequences of a breach can be costly.


We understand the specific needs of your business and the threats you face. We offer our clients advice on what controls are now seen as the industry standard.


As well as the latest technology we also provide our clients with End User training programmes, ongoing vulnerability scanning and penetration testing services.

Cloud computing

Tribeca provide Private, Hybrid and Public cloud solutions to our clients. Our bespoke Private cloud solution has been available to clients since 2007, continually developing to meet the needs of our client base.

 

Hybrid cloud solutions are now commonplace throughout the Alternative Investment sector as many firms utilise cloud offerings such as Microsoft Office 365, whilst retaining other data on-premise or in Private clouds.

 

Adoption of Public cloud services has grown exponentially over recent years and will continue to do so, with fund managers keen to harness the scalability these services provide.

Disaster Recovery and Business Continuity

In the event of an unexpected system failure, natural disaster or other unforeseen threat, your business needs to be resilient and continue to operate as normal, that’s why Tribeca work with our clients to ensure they have a Disaster Recovery Plan in place.

 

Tribeca partner with multiple technology vendors to provide a Disaster Recovery (DR) solution tailored to meet the needs of your business.

 

Alongside the technical DR process, Tribeca also ensures our clients have robust Business Continuity Plans (BCP) in place. Including technology to aid communication in the event of a BCP event and regular testing of the process.

Data centre hosting

An alternative to Cloud computing – Tribeca can provide colocation of your existing physical hardware into ISO27001 certified Data Centres.


We can also provide managed firewall solutions and direct connectivity options, linking your Data Centre hardware directly to your offices.


From a single U of space through to multiple 42U racks, whatever the requirement, Tribeca will be able to provide a solution, taking care of the whole process from equipment re-location to reconfiguration.


If you would prefer a managed private cloud service, please take a look at our Cloud Computing page

Office moves

Tribeca has years of experiencing assisting our clients with office moves. We operate a dedicated Projects Team who will manage the IT aspects of the move from end to end, removing any headaches relating to your technology and allowing you to focus on the other areas involved in the project.

 

 

Contact us today for a free consultation.

Network design

Robust network design is vital to ensure your teams are given the tools to be their most productive. With the increase in applications being hosted outside of the corporate network, ensuring you have a performant, secure and scalable network has never been more important.


Tribeca has over 13 years of experience in designing and building robust networks for our clients.

Project management

Tribeca’s Projects Team are responsible for the planning and execution of all of our client’s projects including migrations, office moves, new software implementations and security audits. Our team of PRINCE2 certified project managers will assist you and provide weekly progress updates, detailing actions completed the previous week and upcoming milestones.


Regardless of the size of the project, the same methodology is followed to ensure even the smallest project gets the planning it requires.

Telecoms

Tribeca can offer a variety of telecoms solutions to our clients, from dedicated internet connectivity using a variety of technology, to Point to Point circuits and VoIP telephony solutions.


We understand the requirement for on-demand access to applications and can build a suite of applications to provide this.


We also work with key partners to be able to provide mobile telephony solutions that include call recording capabilities to meet regulatory requirements within the Financial Services sector.

IT procurement

Our goal is to work as your IT Partner and as such we also provide IT procurement services to our clients to remove the headache of having to source hardware and software.


Tribeca provides an end to end service, with an extensive list of partnerships with key vendors in the IT market, we are able to provide excellent value and rapid delivery. Whilst ensuring the quotation and order process is simple and transparent.

Software development

Tribeca can build a system to your exact specifications. This may be an internal system to optimise and improve the processes within your organisation or a system core to growing a new business.

Agile development process

 

Working closely with clients along every step of the development process pays dividends in the end result. Through regular workshops with clients, we understand the business needs and requirements.

A broad range of technology at your disposal


Tribeca also has experience developing traditional desktop applications for the Windows platform. For these, we use Microsoft C# and .net technologies.

London:

+44 (0)203 475 8733

New York:

+1 347 690 1190

Hong Kong:

+852 5808 4824

Dublin:

+353 1901 4077