If you work in alternative investment, hedge funds, private equity or asset management, you are typically dealing with highly confidential client information and large transactions on a regular basis.
Your IT support and cyber security needs are significantly different from companies in other industries, whether you are planning to grow your business, expand into new markets, or offer new services.
At Tribeca, we have built our reputation on an in-depth understanding of the needs and requirements of businesses in the alternative investment space.
As a preferred IT partner to the sector, we are continually evolving our services to ensure we are on top of the latest developments in technology and financial services.
Four key benefits of working with us for alternative investment businesses.
1). 24/7 follow-the-sun IT support.
We understand how crucial it is for you to be able to access first-class IT support whenever, wherever – and how you don’t want to waste precious time arguing with an AI chatbot. We monitor your IT systems around the clock and have experienced in-house engineers always available to answer your call.
Many of our clients have offices in multiple countries and therefore require a MSP which offers a high level of 24/7 support. However, whatever the size or geographic reach of your business, we offer the peace of mind that comes with knowing that your systems are protected 24 hours a day, 7 days a week.
2). Fast Help Desk support – that’s actually helpful.
Whether you are calling about a serious data breach or routine system maintenance, we KPI our Service Desk to answer your call within six seconds. We pride ourselves on our rapid response time and the ability of our trained staff to swiftly understand and respond to your needs.
We offer a contract guarantee that we will respond and be on site within two hours for any business-critical events (during core hours). We also have an alert process with auto-escalation to Tribeca senior management for your most critical systems.
3). We’re proactive.
We don’t just wait for problems to crop up – we monitor and notice what needs to be done before an issue becomes bigger and more expensive to fix.
We work with your team to help you achieve your business goals and get the best ROI from your technology in:
- cloud computing
- digital transformation
- project management
- cyber security
- network design
- software development
- IT procurement
- disaster recovery
- vulnerability management
- data centre hosting, and
- office moves.
We don’t believe in a one-size-fits-all IT service model. Your business and your goals are unique and deserve to be treated as such.
Financial sector experience and credibility.
Led by Managing Director Mark Instance, previously Head of IT for a large global hedge fund, Tribeca collectively represents more than 40 years of collective managerial financial sector experience, on top of extensive expertise in customised technology solutions.
We take the time to genuinely listen to you and get a full understanding of the challenges you face, so we can advise on the best and most cost-effective IT support to suit your needs.
Founded in 2006, Tribeca has a proven track record which has been recognised with numerous industry awards, including Best Cloud Services Provider category at the 2023 Hedgeweek European awards and Best Overall Business winner at the 2021 ActionCoach BizX awards.
To take the first step towards better IT support and peace-of-mind for your financial services business, please contact us.