Third Line Engineer

London or Sittingbourne, UK
Home / Careers / Third Line Engineer

Use your IT knowledge to advise financial services clients, meet their high expectations, and work on big picture issues.

You’ll be responsible for handling escalations and troubleshooting complex and widespread issues for our financial services-based clients including users on trading floors. Their expectations for resolution times are high, and they expect no downtime during their core business hours. You will be communicating to clients via phone and email, with the occasional visit to site ad-hoc.

You’ll also spend a lot of time on:

  • Infrastructure projects
  • Configuring new services and making changes
  • Providing final point of technical escalation to support teams

The technology you’ll work with includes:

  • Windows Servers
  • Microsoft Exchange
  • Microsoft Office 365
  • Firewalls
  • Managed switches
  • SIP/VOIP phone systems
  • Networking protocols
  • Public cloud, especially Microsoft Azure & AWS

To qualify you’ll need strong experience in a senior IT role, with exposure to a mixture of servers, firewalls, switches, and SIP/VOIP systems. Ideally, we want to see hands-on experience with Azure and AWS, or certifications in either, though it’s not a deal-breaker if you don’t have this.

We can be flexible about whether you are based at our Sittingbourne head office, or our office in Mayfair, depending on what suits you best. Right now, you will be home-based, and training will either be remotely or in our head office, depending on what is safe at the time.

Progression is a big deal to us. We keep a constant conversation with staff going about their career goals, and what we need to see for them to get there. If you want to focus on a specialism, train or even manage staff, as a growing business, we can support you in getting there. It is also worth noting that we are 2018 and 2019 Swale Employer of the Year. Click here to read more about the careers we’ve supported.

The benefits package consists of:

  • private medical insurance
  • 4X salary death in service insurance
  • 4X salary critical illness insurance
  • a 4% matched pension
  • a private counsellor
  • individual yearly training budget
  • 33 days annual leave including 8 bank holidays
  • ride2work scheme
  • a fully stocked drinks fridge and office snacks
  • team social events

Please apply now. Everybody will receive a response.

Apply For this Role!


  • This field is for validation purposes and should be left unchanged.


+44 (0)203 475 8733

New York:

+1 347 690 1190

Hong Kong:

+852 5808 4824


+353 1901 4077