Third Line Engineer

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Use your IT knowledge to advise financial services clients, meet their high expectations, and work on big picture issues.

You’ll be responsible for handling escalations and troubleshooting complex and widespread issues for our financial services-based clients including users on trading floors. Their expectations for resolution times are high, and they expect no downtime during their core business hours. You will be communicating to clients via phone and email, with the occasional visit to site ad-hoc.

You’ll also spend a lot of time on:

  • Infrastructure projects
  • Configuring new services and making changes

The technology you’ll work with includes:

  • Cloud Platforms (Azure/AWS) 
  • Windows Servers
  • Microsoft Exchange
  • Microsoft Office 365
  • Firewalls
  • Managed switches
  • SIP/VOIP phone systems
  • Networking protocols
  • Public cloud, especially Microsoft Azure & AWS

You’ll have regular one to ones with your manager, where you can discuss objectives, training courses for you to attend with the internal budget and how to go further within your role at the company.

To qualify for this position, you must have proven experience in IT Infrastructure and supporting Microsoft cloud technologies.

The benefits package consists of:

  • private medical insurance
  • 33 days annual leave including 8 bank holidays
  • a 4% matched pension
  • individual yearly training budget
  • team social events
  • a private counsellor
  • ride2work scheme
  • 4X salary death in service insurance
  • 4X salary critical illness insurance

If you feel you have the necessary experience, then please apply now we would love to see your CV.

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