Second Line Engineer – Hong Kong

Wan Chai – Hong Kong
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Our clients like the best of the best, and they’ll pay to keep their staff online.

Working at Tribeca, you’ll be supporting small businesses in the Financial Services sector, such as hedge funds and family offices. They understand IT is an investment, and value your input. You can work on up-to-date technology, learn more, and further your career. We have 30+ engineers on our global team, so there is no shortage of people for you to learn from.

You’ll be our HK engineer and with support from our UK and New York Teams. Meaning you’ll be the remote hands for senior engineers, giving you exposure to complex troubleshooting. 

In this role you will be responsible for:

  • All escalated desktop support issues
  • Troubleshooting the network and infrastructure of our client base

You will be troubleshooting and configuring:

  • Switches
  • routers
  • Firewalls
  • SANs
  • LANs
  • Exchange
  • Windows OS
  • VMware & vShpere servers
  • VOIP phones

Your success will be defined by KPIs focused on:

  • quality notes
  • first time fixes
  • good feedback from users

You’ll have regular one to ones with your manager, where you can discuss objectives, and your personal professional progression within the company. A strong portion of your time will be spent at client sites in Hong Kong and all travel to client sites will be covered by us.

The benefits you will be provided include a training budget to go towards the professional development of your choice, a mobile phone, a laptop, 32 days annual leave including bank holidays and medical insurance.

To qualify for this position, you will need strong experience supporting Microsoft Windows – 365 and active directory. And a strong ability to be able to fluently speak Cantonese and English.

If you feel you have the necessary experience or this role, then please do apply now, we would love to see your CV.

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