Second Line Engineer

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Working for an MSP is busy. But wow, do you learn a lot. 

Working at Tribeca, you’ll be supporting small businesses in the Financial Services sector, such as hedge funds and family offices. They understand IT is an investment, and value your input. You can work on up-to-date technology, learn more, and further your career. You can find specific examples of staff who progressed their careers at Tribeca here.

You’ll be responsible for:

  • Escalations from the helpdesk
  • Troubleshooting network and infrastructure issues for our client base

You will be troubleshooting and configuring:

  • Switches
  • Routers
  • Firewalls
  • SANs
  • LANs
  • Exchange and 365
  • Windows OS
  • VMware & vShpere servers
  • VOIP phones

We promise there will be plenty of opportunities to learn, and our internal trainer will fill in any gaps. If you’re still hungry for more, we also provide a budget for training and conferences you want to attend.

You’ll join a team that prioritises quality and maintaining good relationships with users. That means a happier day for you. Your success will be defined by KPIs focused on:

  • Quality notes
  • First-time fixes
  • Good feedback from users

You’ll have regular one to ones with your manager, where you can discuss objectives, and how to go to third-line and beyond.

The benefits package consists of:

  • private medical insurance
  • 33 days annual leave including 8 bank holidays
  • a 4% matched pension
  • individual yearly training budget
  • team social events
  • a private counsellor
  • ride2work scheme
  • 4X salary death in service insurance
  • 4X salary critical illness insurance

To qualify for this position you will need experience supporting Microsoft Windows and active directory. You’ll also need some exposure to virtualisation, networking, and server administration.

We’d love to see your CV, or if you have questions, please call the office and ask for Aled.

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