Second Line Engineer

New York, NY
Home / Careers / Second Line Engineer

Start a job where you’ll look after hedge funds, who tend to invest in their kit… so you can forget everything you know about XP. You won’t need it here.

We are an IT Service Provider, based across the UK, America and Asia. You’ll be responsible for all desktop fixes, supporting users remotely and over the phone across 17 countries. You’ll be managing Active Directory and group policy, working with Office 365 and on-premise email systems, as well as switches, firewalls and other networking equipment. There will be some travel between client sites in Manhattan but mostly you’ll be in the office.

To qualify for this position you will need strong exposure to desktop support specifically around Windows, Office applications and Active Directory.

At Tribeca, we want to offer careers – not jobs. This will be your first step into a career with Tribeca that could move into senior support, working in our projects team or even working in one of our offices in England, Dublin or Hong Kong. You can view case studies of this here.

Education is one of our core values – we have an internal trainer who is tasked with educating our entire workforce, we have a syllabus of training material for our team to ensure you reach your full potential.

The benefits you will be provided include:

  • medical insurance (we cover a fixed cost, so if you chose not to upgrade, you don’t need to put in towards your insurance)
  • life insurance
  • vision and dental options
  • free snacks in the office
  • 4% matched 401K
  • employee assistance programme
  • individual training budget
  • a smartphone
  • a laptop
  • 15 days PTO plus 9 holidays
  • flexible spending accounts
  • long-term/short-term disability benefits
  • dependent care flexible spending accounts
  • commuter benefits
  • pet insurance
  • discount programme

You will be based out of a private office in the WeWork Times Square location, which includes a private office, and access to communal working spaces for when you need a buzz filled atmosphere. There are social areas to eat and take breaks in including table tennis, books, and board games. The community in the building is warm and friendly, and there are weekly events and happy hours run by visitors and other businesses in the building. You’ll be joining two other engineers as well as a salesperson in your office, with a larger team globally. You’ll report into the NY team leader, but have senior support available in the UK too.

Please apply now. Everybody will receive a response.

Apply For this Role!


  • This field is for validation purposes and should be left unchanged.


+44 (0)203 475 8733

New York:

+1 347 690 1190

Hong Kong:

+852 5808 4824


+353 1901 4077