First Line Engineer – Hong Kong

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Our clients like the best of the best, and they’ll pay to keep their staff online.

Working at Tribeca, you’ll be supporting small businesses in the Financial Services sector, such as hedge funds and family offices. They understand IT is an investment, and value your input. You can work on up-to-date technology, learn more, and further your career. We have 30+ engineers on our global team, so there is no shortage of people for you to learn from.

You will be part of our small HK engineer team, with support from our UK and New York Teams. Meaning you’ll be the remote hands for senior engineers, giving you exposure to complex troubleshooting. 

You’ll be responsible for:

  • desktop and laptop fixes
  • supporting users remotely and over the phone
  • troubleshooting Windows 7 & 10
  • managing active directory and group policy
  • liaising with third party support teams, such as Sage and Bloomberg

In your daily role, you’ll gain exposure to Office 365, Windows Servers 08 – 16 as well as networking equipment. We promise there will be plenty of opportunities to learn, and our internal trainer will fill in any gaps. If you’re still hungry for more, we also provide a budget for training and conferences you want to attend. You’ll join a team who prioritises quality and maintaining good relationships with users. That means a happier day for you.

Your success will be defined by KPIs focused on:

  • quality notes
  • first time fixes
  • good feedback from users

You’ll have regular one to ones with your manager, where you can discuss objectives, and your personal professional progression within the company. A strong portion of your time will be spent at client sites in Hong Kong and all travel to client sites will be covered by us.

The benefits you will be provided include a training budget to go towards the professional development of your choice, a mobile phone, a laptop, 32 days annual leave including bank holidays and medical insurance.

To qualify for this position, you will need strong experience supporting Microsoft Windows – 365 and active directory. And a strong ability to be able to fluently speak Cantonese and English.

If you feel you have the necessary experience or this role, then please do apply now, we would love to see your CV.

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