Working for an MSP is busy. But wow, do you learn a lot. 

Working at Tribeca, you’ll be supporting small businesses in the Financial Services sector, such as hedge funds and family offices. They understand IT is an investment, and value your input. You can work on up-to-date technology, learn more, and further your career.

You’ll be responsible for:

• Escalations from the helpdesk
• Troubleshooting network and infrastructure issues for our client base

You will be troubleshooting and configuring:

• Switches
• Routers
• Firewalls
• SANs
• LANs
• Exchange and 365
• Windows OS
• VMware & vShpere servers
• VOIP phones

You’ll join a team that prioritises quality and maintaining good relationships with users. That means a happier day for you. Your success will be defined by KPIs focused on:

• Quality notes
• First-time fixes
• Good feedback from users

We promise there will be plenty of opportunities to learn, and our internal trainer will fill in any gaps. You’ll have regular one to ones with your manager, where you can discuss objectives, and hard work will be rewarded with chances to move up within the company to go to Second-line and beyond.

A strong portion of your time will be spent at client sites in London and all travel to client sites which will be covered by us.

The benefits package consists of:

• private medical insurance
• 33 days annual leave including 8 bank holidays
• a 4% matched pension
• individual yearly training budget
• team social events
• a private counsellor
• ride2work scheme
• 4X salary death in service insurance
• 4X salary critical illness insurance

To qualify for this position you will need experience supporting Microsoft Windows and active directory. 

We’d love to see your CV, or if you have questions, please call the office and ask for Aled.