James joined Tribeca in September 2012 from the South East Coast Ambulance Service, where he served as an IT support analyst on their second line team. Thrown into the deep-end, he met his colleagues on one of Tribeca’s Company Update Days, which fell a couple of days before his official start date. Not deterred or wanting to ingratiate himself with his colleagues, James went onto win the Go-Karting event in the afternoon, to the dismay of the Managing Director who just missed out on the podium.
Despite the in-auspicious start, James has flourished as part of the Tribeca team. After joining the second line team in 2012, James was promoted to the third line team just 14 months later. A further promotion followed in June 2015 when James became Tribeca’s Support Manager, despite consistently beating the Managing Director on the Go-Kart track!
During his time with the company, James has undertaken phone system certifications, AWS training and training on EMC storage area networks. He is exceptionally skilled in customer service, technical support, Microsoft SharePoint Servers and Active Directory. Today, James manages all our second and third line engineers. This involves scheduling all site visits and ensuring that our office has appropriate staffing cover across all network helpdesks, whilst maintaining onsite presence at clients’ premises where obligated.
Luke joined Tribeca in 2011 as our first business administration apprentice, working within the sales and admin department. At his time of joining, Tribeca employed just 8 members of staff. Luke successfully completed his apprenticeship in 2012 and gained a BTEC Level 2 certification. Following his apprenticeship, he was offered a full-time role within Tribeca’s purchasing department. During his time within the purchasing, Luke set up many supplier relationships, worked on countless client projects and even helped to develop an in-house purchasing system that is still in use today. In addition to his purchasing duties, Luke undertook any graphic design needs that the company had and was involved in all marketing projects.
After joining Tribeca, Luke’s passion for graphic design began to grow, to the point where he became more and more interested in marketing. In 2015, the company decided to create a full-time marketing position, and offered Luke the role. Subsequently, he has helped build our marketing processes, overseeing online and offline direct marketing campaigns targeted at business prospects. Luke has now worked on large marketing projects, such as the full redesign and implementation of Tribeca’s website platform, for which he learnt how to code using HTML and CSS. He oversaw the launch of our new financial products, autoKIID and autoFactsheet, and developed their websites and branding. Luke has also worked closely with 3rd party companies, some of which we use for aspects of marketing, such as telemarketing and paid search.
Luke has achieved a Level 4 Certificate in Professional Marketing with the Chartered Institute of Marketers, and is now studying part time for the Level 6 Diploma too.
Andi joined Tribeca in 2012 as a First Line engineer. Prior to being part of the Tribeca team, Andi worked for a large construction company within their internal IT department. In less than 12 months, Andi’s technical expertise and passion for delivering great customer service saw him gain a promotion to our Second Line Team of engineers. Shortly afterwards he became the lead onsite field engineer at one of Tribeca’s largest clients’ premises.
In 2014, Tribeca decided to expand its reach by opening an office in New York. Having possessed a keen desire to live and work in a different country, Andi put in a request for the opportunity to go and help establish our business in America, and as a result, was sent on secondment to New York for six months. During that time, he provided onsite and remote support for several of our clients in North America, both within New York and further afield in places such as Chicago and Toronto. Andi also assisted with the recruitment of engineers into our North American business, subsequently, he returned to our business in the UK in the summer of 2015.
As part of his career development at Tribeca, Andi moved into an Account Management role and changed his hours to part-time to fit in with his family commitments. Andi continues to help Tribeca build its account management team and further improve the customer service we deliver to our client base.
Yasmine joined Tribeca in 2014 as a Business Administration Apprentice and achieved her Level 2 certification within 12 months. During her apprenticeship, Yasmine played an integral role in the setting up our New York office and went on to travel there twice to run the hiring process later in her career here. She also redesigned our work experience programme with Mid-Kent College and became a finalist at the KEiBA awards for ‘Apprentice of the Year’ in 2015.
Reflecting the success of her work experience project, and the fact that she thoroughly enjoyed it, Tribeca set up its HR department at the end of Yasmine’s apprenticeship and offered her the new HR role. Since then she has restructured our interview and induction process and implemented new systems and partnerships with suppliers to better run daily management tasks. To date, Yasmine has interviewed 200 candidates and hired nearly 50 members of staff globally. In 2016 she was invited by Google to attend an HR conference at Googleplex, California.
Recently Yasmine achieved a Level 5 qualification in Human Resource Management and is an associate member of the CIPD.